If item which you bought at us and it is not suitable you can send back to us within 14 days for your costs.



1. Pack the goods carefully.

2. Enclose invoice or order confirmation. If you haven´t got these documents please enclose following informations:

Name, Surname

Phone, E-mail address

Order number

3A. Enclose your bank account number where can we send money back.

3B. If you do not want send money back but you want to exchange for different item, please specify item. 

4. Items send to address: 


Kremlickova 965

Kolin 2  280 02

Czech Republic

always add our phone and email:

+420 705 107 523


you can use carrier Zásilkovna:

Name: POP PLANET s.r.o.

Zásilkovna: KOLÍN, Zoo Center, Benešova 121, 280 02, always add our phone +420 705 107 523 and email:

5. Send us information what items are inside of shipment to email:


We will contact you after receiving your shipment.

ANNOUNCEMENT: We are e-shop which offer collectors products. Please note that items which you send to us

must be in 100% perfect condition (product and also box of product). Pack items carefully to protect during transport.

In case we will receive damaged item we can not send you all amount for product.